360osi® Predictive Call Module

apd has announced a significant enhancement to it's existing 360osi® platforms.

From the begining of February 2010, users of the system who include telephone as well as online interviews, can conduct calls using their own personnel, or a preferred outsourced call centre.

The new module to 360osi® allows call centres to dial directly into the system to gather information on the customer to be contacted and the questions that need to be asked, and all calls (with the permission of the respondent) automatically recorded. 

At the close of the interview, responses to questions and the recording are immediately available and all online reporting is updated.  

This enhancement to the system can be used with clients existing call centre operations, or as part of a package using apd's preferred call-centre partner, OCAS.

Commenting on the new service, Andrew Skelhorn, apd rd Director of Research, said: "With the increase in the number of companies using 360osi®, many of whom already had established and successful relationships with call centres, we needed to find a solution that would enable clients to have a choice.

This was especially the case with the airlines who use flightrax®, the aviation version of 360osi®. Here, it became essential that the call centre operations required to carry out interviews in Arabic and Chinese, could access contact data 24/7."

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End Release. 7th January 2010

For more information on 360osi® or flightrax® please contact:

 Scott Elliott on  +44 (0)1793 441500, scottelliott@apd-group,com

 Rob Mackenzie on +61 (3) 9421 4899, robertmackenzie@apd-group.co.au 

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